Terms of Service

1. Agreement to these terms

By creating an account or using PartyOps you agree to these Terms of Service. If you do not agree, please do not use the service.

PartyOps is operated by SquareTwo, based in Dublin, Ireland ("we", "us", "our"). You can contact us at hello@squaretwo.ie.

2. The service

PartyOps is software that helps party and event hire businesses ("operators") take bookings, manage a calendar, store customer records, send invoices, and collect payments.

We provide the software only. We are not a party to any booking, rental, hire, or transaction between an operator and their customers, and we do not own, inspect, deliver or operate any hired equipment.

3. Your account

You must provide accurate information, keep your login details secure, and you are responsible for all activity under your account. You must be at least 18 years old and authorised to act for the business you register.

4. Your responsibilities as an operator

You are solely responsible for your own business. This includes the accuracy of your listings and prices, fulfilling your bookings, the safety, testing, insurance and legal compliance of your equipment, your own tax obligations, and how you collect, use and protect your own customers personal data.

PartyOps does not verify any of this and is not responsible for it.

5. Plans, fees and payments

Subscription plans and prices are shown on our pricing page. Paid plans are billed monthly in advance through Stripe. We may change prices with reasonable notice.

On card bookings we retain a platform fee (currently 3% on Starter and 0% on Pro and Scale) in addition to Stripe processing fees, which Stripe charges to you.

Payments from your customers are processed through your own connected Stripe account. You are the merchant of record for those payments and are responsible for refunds, chargebacks, disputes, and any taxes on them. Your use of Stripe is also subject to Stripe own terms.

You can cancel a paid plan at any time through the billing portal. Access continues until the end of the period you have paid for. We do not provide refunds for part-used periods except where required by law.

6. Acceptable use

You agree not to use PartyOps for anything unlawful, not to attempt to breach or test its security, not to disrupt or overload it, not to resell or sublicense it without our agreement, and not to upload content you do not have the right to use.

7. Availability

We aim to keep PartyOps available and reliable, but we do not guarantee that it will be uninterrupted, error free, or available at any particular time. We may change, suspend, or discontinue features.

8. Intellectual property and your data

We own the PartyOps software and brand. You keep ownership of the data you put into the service, and you grant us the licence needed to host and process that data so we can provide the service to you.

9. Data processing agreement

This section is the data processing agreement required by Article 28 of the GDPR. It applies whenever we process personal data about your customers, staff or contacts on your behalf ("customer data"). For that data you are the controller and we are the processor. For your own account data we are the controller, as described in our Privacy Policy.

Subject matter and duration: we process customer data to provide PartyOps to you, for as long as you have an account and for the deletion period set out below. Nature and purpose: storing, displaying, sending emails about, and taking payments for bookings, sessions, vouchers and invoices you create. Types of data: names, email addresses, phone numbers, delivery addresses and Eircodes, booking details, notes you record, marketing preferences and payment status. Data subjects: your customers and anyone else whose details you enter.

Our obligations: we process customer data only on your documented instructions, which are the settings you choose and the normal use of the service, unless the law requires otherwise, in which case we will tell you first where we can. We make sure anyone with access to customer data is bound by confidentiality. We apply the security measures described in our Privacy Policy, including row level isolation between businesses, encryption in transit and at rest, access controls and backups. We help you respond to requests from individuals exercising their GDPR rights, and we help you with your security, breach notification and impact assessment obligations, taking into account the nature of the processing and the information available to us.

Personal data breaches: if we become aware of a breach affecting your customer data we will notify you without undue delay, and in any case within 48 hours of becoming aware, with the information we have at that time.

Sub-processors: you authorise us to use the sub-processors listed in our Privacy Policy. We will update that list at least 14 days before any new sub-processor starts handling customer data, and you may object on reasonable grounds within that period. If we cannot resolve an objection you may end your account and we will return or delete your customer data as set out below.

International transfers: we host customer data in the European Union. Where a sub-processor processes data outside the European Economic Area we rely on an adequacy decision or the European Commission Standard Contractual Clauses.

End of service: when your account is closed we will make your customer data available for export for 30 days, then delete it from our live systems, except where the law requires us to keep it. Backups roll off automatically within a further 30 days.

Audit: on reasonable written notice, no more than once a year unless required by a supervisory authority, we will provide the information reasonably needed to show we meet these obligations, and will allow and contribute to audits conducted by you or an auditor you appoint, at your cost.

Liability under this section is subject to the limitation of liability in these Terms, to the extent the law allows.

10. Closing your account

You can close your account at any time by emailing hello@squaretwo.ie from the email address on the account. Before you do, export anything you need from the customers, bookings and invoices pages. We will confirm closure, keep your data available for export for 30 days, and then delete it as described in the data processing agreement above.

11. Disclaimer

To the fullest extent permitted by law, the service is provided "as is" and "as available" without warranties of any kind, whether express or implied.

12. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, data, or goodwill.

Our total liability arising out of or relating to the service is limited to the amount you paid us in the 12 months before the event giving rise to the claim.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, such as liability for death or personal injury caused by negligence, or for fraud.

13. Indemnity

You agree to indemnify us against claims, losses and costs arising from your use of the service, your bookings or customers, your equipment, or your breach of these Terms.

14. Suspension and termination

We may suspend or terminate your access if you breach these Terms or fail to pay. You may stop using the service at any time. On termination, the sections that by their nature should survive will continue to apply.

15. Changes to these terms

We may update these Terms from time to time. We will post the updated version with a new date, and where changes are material we will take reasonable steps to let you know. Continued use after changes means you accept them.

16. Governing law

These Terms are governed by the laws of Ireland, and the courts of Ireland have exclusive jurisdiction over any dispute relating to them.

17. Contact

Questions about these Terms can be sent to hello@squaretwo.ie.